Speak to a Dr/Nurse on the phone or by video/e-Consultation

We have routine telephone consultation slots available for the Doctors, Nurses and the Express Team. Some consultations can be conducted over the phone and you can discuss this with reception who can give you an appointment time for the clinical staff member to call you. It is also now possible to have a video consultation with a doctor. We also have an eConsultation service available that allows you to contact the surgery or manage a condition with self-care. 


Here are some examples of topics that may be resolved through a telephone consultation:

  • Diarrhoea and sickness
  • Ear infections
  • Flu
  • Sinusitis
  • Coughs and sore throats
  • Urinary infections (cystitis)
  • Thrush
  • Certificates and reports
  • Follow up a discussion to a previous consultation
  • Discussing test results

Using video can be helpful in some cases and the clinician will be able to text a link to be able to speak via video. 

Here are some areas where we are likely to signpost you to a local pharmacy (please try them first it really helps us!)

  • Conjunctivitis
  • Verrucas and warts 
  • Hay fever
  • Conjunctivitis / sticky eyes
  • fungal nail infections
  • allergies
  • itching and minor skin concerns 

 

In addition to patients requesting a phone call, we sometimes ask patients to have a call back from a doctor or nurse if they are requesting an appointment urgently or asking for a home visit.

We now use the Bristol Referral Service for most of our onward NHS referrals. This is a local team who review the referral to look at the outpatient or secondary care service that best suits your case. This is to support us to find the best pathway. After your referral has happened please contact the Bristol Referral Service not our surgery as they can check the status or progress of it.